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New Password Requirements
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Your password is the most important line of defense for the personal information you have online. Since we want to ensure the security of your information, we’ve instituted new requirements for passwords. These new safeguards go into effect June 1.

New Security Measures Will Safeguard Your Information

Passwords stand guard over our valuable information. It’s a digital shield for things you’d rather not let everyone else access. That’s why passwords are so important, and why “guest” or “12345” doesn’t really cut it.

At USANA, the only thing we care about more than your health and freedom is your security. That’s why we’re taking additional steps to protect your password, as well as your personal and financial information. 

Starting in June, we’re updating our password requirements. Here’s what the changes mean for you:

• You will be required to change your password every six months.
• You cannot use the same password twice in an 18-month period.
• Your password will be required to have a minimum of eight characters, one capital letter, and one number. (Example: “janedoe” will not work, but “JaneDoe1” will)
• If your current password does not meet those criteria, you will need to change it by June 1.
• If your current password does meet those criteria, then you won’t be required to change it again until six months from the time you first created that password.
• For security purposes, we will notify you each time your password has been updated.
• Customer Service will no longer be able to reset passwords. But they will be able to send you a link to the “Forgot your password?” page,  where you can answer security questions and reset your password.

 

 

Remember, we are taking these extra steps to safeguard your information. So, if your password doesn’t fit the new requirements, before June 1, please go to the Change Password page  on USANAtoday and take a moment to make the necessary updates.

 

 

Frequently Asked Questions

 

Q. Why is USANA instituting this new policy?

A. We care greatly about Associate and customer security and want to ensure your personal and financial information remains safe.

 

Q. What are the new password requirements?

A. As of June 1, 2013, your password will be required to have a minimum of eight characters, one capital letter, and one number.

 

Q. Is there a maximum number of characters for my new password?

A. Passwords cannot exceed 20 characters.

 

Q. What if my password already meets the new requirements?

A. If your password already meets all requirements for the new password policy and IF the password is less than six months old, you will not be required to change it on June 1. Instead, you’ll be asked to change your password six months after you initially set the password.

 

Q. Can I change my password now to meet the new requirements? Or do I have to wait until June 1?

A. You can change your password to meet these new requirements now. You will then be asked to change your password six months from today, not on June 1.

 

Q. Can I use the same password more than once?

A. You cannot use the same password twice in an 18-month period.

 

Q. How will I know it’s time to change my password?

A. A message will appear when you log in to USANAtoday, reminding you that your password is about to expire.

 

Q. How do I change my password now?

A. If your password has not expired yet, go to the Change Password page  on USANAtoday. You will find this link under the “Manage Account” page, which is accessed through the top, right-hand corner of USANAtoday. If your password expired, follow the prompts upon your first login after password expiration.

 

Q. I can’t remember my password. What do I do now?

A. Click on the “Forgot your password” link on the USANAtoday login page and follow the prompts. You will receive a “secret phrase” password reminder. If you are still having issues logging in after trying this page, please contact USANA Customer Service for further assistance.

 

Q. How will I know if my password has changed?

A. You will receive an e-mail every time your password changes. Be sure to keep your e-mail address updated through the “Manage Account” page so you receive all notifications.

 

Q. Can Customer Service tell me what my password is?

A. No. Customer Service representatives will not have access to your password. They will, however, be able to send an e-mail to your account on file that will help you reset your password.

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